These are various tools for Product Managers (and Product Teams) in general that I’ve collected over the years. Often they are recreations or refinements of things seen in the field, I try to give as much credit/attribution as possible.

Templates

Delta-Next Template – The Delta Next Template helps focus and gather feedback from customer calls using 5 categories:

• We were right about
• We were wrong about
• We didn’t know about
• We want to learn more about
• New Ideas

The goal of these categories is to focus what we listen for in customer interviews and avoid observations like “they were able to click a button”. Have individuals use the template during the call (I suggest printing and writing by hand), and then collect and discuss all the different observations as a group (using an affinity mapping exercise to group and discuss) to get everyone’s insights in a debrief.

I was originally introduced to this idea by Jeff Patton and you can get more details from this post by Niklas Stephenson.